Last updated: September 4, 2026
Fuel Works Kitchen prepares perishable food to order. This policy explains how cancellations, order problems, replacements, and refunds are handled.
Cancelling an order
Contact us as soon as possible and include your order number. We will try to accommodate cancellation requests received before the weekly order cutoff and before preparation begins. Once an order has entered preparation, been packed, or gone out for delivery, it may no longer be cancellable.
Perishable items
For food-safety reasons, we cannot accept returns of fresh, chilled, frozen, opened, partially consumed, or unsealed food and drinks. This does not limit rights you may have when an item is damaged, unsafe, incorrectly supplied, or not as described.
Damaged, incorrect, or missing items
Contact us within 24 hours of receipt with your order number, a description of the problem, and a photo when possible. After review, we may provide a replacement, store credit, or refund for the affected item.
Refund timing
Approved refunds are issued to the original payment method. Fuel Works will submit the refund promptly, but your bank or card issuer may need additional business days to post it.
Contact: info@fuelworkskitchen.com · (973) 761-3185